At Step2Pay, we are committed to providing a seamless and secure payment experience for our customers. We understand that occasionally, there may be situations where returns or refunds are necessary. This Return & Refund Policy outlines the guidelines for returning or refunding transactions processed through our payment gateway. By using Step2Pay's services, you agree to abide by this policy.
Refunds for transactions processed through Step2Pay's payment gateway will be subject to the policies of the respective merchant or business. If you are seeking a refund for a product or service, please contact the merchant directly to initiate the refund process.
Step2Pay is a payment gateway provider, and we do not directly sell products or services to end customers. Therefore, all return requests for products or services must be directed to the respective merchant or business from which the purchase was made.
If you encounter any issues with a transaction, such as unauthorized charges or billing errors, please contact the merchant in the first instance to resolve the matter. If you are unable to reach a satisfactory resolution with the merchant, you may contact Step2Pay's customer support.
The time it takes for a refund to be processed may vary depending on the merchant's policies and payment processors involved. Once a refund is initiated by the merchant, it typically takes several business days for the funds to be credited back to the original payment method.
For any inquiries related to returns, refunds, or transaction disputes, customers should contact the merchant directly. If further assistance is required, customers can reach out to Step2Pay's customer support team through our website or by email at support@step2pay.online. Our team will be happy to assist you in any way possible.
This Return & Refund Policy is specific to transactions processed through Step2Pay's payment gateway. For products or services purchased from other merchants or platforms, customers should refer to the respective merchant's policies and terms for returns and refunds.