At Step2Pay, we aim to provide a seamless and secure payment experience for all our customers. However, we understand that disputes and chargebacks may occasionally occur. This Dispute & Chargeback Policy outlines the guidelines and procedures for handling disputes and chargebacks related to transactions processed through our payment gateway. By using Step2Pay's services, you agree to adhere to this policy.
If you encounter any issues or have concerns about a transaction, we encourage you to first contact the merchant or business from which the purchase was made. Merchants using Step2Pay's payment gateway are responsible for handling customer inquiries and resolving disputes related to their products or services.
A chargeback occurs when a cardholder disputes a transaction with their issuing bank or financial institution. If you believe there has been an unauthorized or fraudulent charge on your payment card, or if you are dissatisfied with a purchase and unable to resolve the matter directly with the merchant, you may initiate a chargeback with your card issuer.
To initiate a chargeback, you must contact your card issuer or bank and provide them with all relevant details regarding the disputed transaction. This may include the transaction date, amount, and the reason for the dispute.
Upon receiving a chargeback request, Step2Pay will work closely with the merchant to investigate the transaction in question. We will review all relevant information, including transaction records and communication between the merchant and customer, to determine the validity of the chargeback claim. We strive to resolve chargebacks promptly and fairly.
For assistance with disputes, chargebacks, or any other payment-related inquiries, customers should first contact the merchant. If further support is required, customers can reach out to Step2Pay's customer support team through our website or by email at support@step2pay.online. Our team will work diligently to address your concerns and facilitate a resolution.
This Dispute & Chargeback Policy applies to transactions processed through Step2Pay's payment gateway. For disputes and chargebacks related to products or services purchased from other merchants or platforms, customers should refer to the respective merchant's policies and terms.